Benjamin Franklin Plumbing
Review Summary
Benjamin Franklin Plumbing receives consistently positive reviews. Key highlights include:
- Excellent communication and responsiveness: Quick responses to inquiries, prompt scheduling, and clear communication throughout the process.
- Professional and courteous technicians: Technicians are praised for their professionalism, knowledge, and helpfulness.
- Efficient and timely service: Jobs are completed quickly, often within a day or even hours of the initial contact.
- High-quality work: Customers are satisfied with the quality of repairs and installations.
- Positive customer experience: Customers appreciate the overall smooth and easy process.

Reviews
View All on Google5.0
(81 reviews)
Jeff Philips
February 4, 2025
I would highly recommend Ben Franklin Plumbing. The communication with the office and the team in the field was outstanding! They were also prompt and courteous. I was impressed with the quality of work as well. We had a leaky filter case and pipes coming off my pressure tank were rusting. Here are before and after photos. The entire process went smooth and easy.
Brenan Volpe
We had a great experience working with Benjamin Franklin Plumbing. They came out right away, and worked to identify the problem with the water heater in our commercial/office space. The Technician was fantastic, talked us through the problem, and even called to see if our current water heater was still under warranty before ordering us a new one and taking care of everything. I spoke with the owner Bassem who made sure everything was perfect for us. Can't recommend them enough, thank you!
Patricia Earp
Called Benjamin Franklin Plumbing on Wednesday to have an inspection plumbing repair done and they had the job done before lunchtime the next day! John was very professional, asked questions to clarify and confirmed what time the repair would be completed. Extremely efficient! This is the only plumber call you need to make! Thanks for a job well done!
Drake Broussard
Zach was very helpful fixing a leak in our water heater and identifying our water pressure was too high. The scheduling experience was super easy and quick - they reached out within minutes of me submitting an inquiry and scheduled Zach to come out the next morning.
Rosalind Grays
John was very professional and courteous, from the initial phone call indicating expected arrival time until completion of the jobs. I had replacement faucets done for 2 bathrooms. He explained how the pricing worked and identified how the plans worked - - indicating options. I wanted faucets different from what John had on his truck. Lowes was out of stock for the item I wanted. John worked diligently to find a like product! I really like what he found. John also picked up on a problem I was having in one of the bathrooms and was able to repair that as well. This was definitely a 5 star experience!
robert morris
John and Zack did a great job repairing a hole in my gas line. In less than 24 hours I was back up and running. These guys were very profesional, knowledgeable, quick, and fairly priced. I would not hesitate to use them again.
Courtney Eberly
I submitted a request to fix my shower issue. They called immediately and showed up less than an hour later. Zach was great and explained what was wrong and fixed my issue. He was very pleasant to speak with as well. I would definitely use them again for my plumbing needs.
Eric Fawcett
It was 9pm when we developed a severe leak at our pressure tank that left us without water, I posted an online description of our issue to Benjamin Franklin expecting that we might hear from them the next day (you never know if these online forms are being monitored?) and surprisingly had a call within minutes to schedule an appointment for the next day. They arrived promptly as scheduled, quickly diagnosed the problem and had it fixed within a couple of hours. They were courteous, friendly, professional, and efficient. Highly recommended and we won't hesitate to call them again!